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Our transparent procedure for receiving and resolving client complaints.
Last updated: July 21, 2026
Altara Markets Ltd is committed to providing a high standard of service. If you are dissatisfied with any aspect of our service, we have a formal complaint handling procedure designed to resolve issues fairly and promptly.
Complaints should be submitted in writing to our Compliance Department via email at info@altaramarkets.com. Please include your full name, trading account number, date of issue, and a detailed description of your complaint.
Upon receiving your complaint, our Compliance Officer will log the complaint, issue an acknowledgment of receipt within 24 hours, and conduct an independent, thorough investigation into the matter.
We aim to resolve all complaints within 15 business days. If a complex issue requires additional investigation time, we will provide an interim update explaining the cause for delay and expected resolution timeframe.